OUR CLIENTS

Management

• National Mind

  Five months of executive support at National Mind during the period between the departure of one CEO in 2006 and the arrival of the next in 2007.

• City and Hackney Mind

  6 years Chief Executive

• Kush Housing Association

  Head of Supported Housing and Care Services

Service user involvement - training and development of organisational structures

• East London and the City Mental Health Trust

  Developed a user group that is now integrated into all strategy, planning and delivery of mental health services in the area

  Designed and implemented a project to “Improve the Patient Experience of the Care Programme Approach”.

• National Institute for Mental Health Excellence

  Service User Research Group for England, which involves service users in the UK Mental Health Research Network.

  NIMHE’s Fellow for Experts by Experience

• The Royal College of Psychiatrists

  Reviewed the current state of user involvement in the organisation and recommended changes that have increased the integration of users in all aspects of the operation

• Sainsbury Centre for Mental Health

  Senior Researcher User Focussed Research

• The Mental Health Foundation and the National Institute for Mental Health Excellence.

  Researched the current “State of the Service User Movement” and “Network models” to inform the development of national investment into service user involvement.

• The Welsh Assembly Government

  Reviewed the effectiveness and capacity building capabilities of the national mental health service user group and presented solutions for identified areas of concern.

• Haringey Council and Barnet, Enfield and Haringey Mental Health NHS Trust

  Reviewed the current effectiveness of their systems for user involvement in their personal care and in planning services. Designed a strategic, sustainable structure for the future which was adopted by the Primary Care Trust.

Charity governance

• Health and Social Care Advisory Service; National Mind; local Minds; Wales User Network; 4Sight African and Caribbean Mental Health User’s Group

  Provided in-depth training on the roles and responsibilities of trustees and the differences between executive and non-executive functions.

Organisational review, strategic planning and business planning 

• Core Arts – a community arts project in Hackney for a socially excluded group of people with severe mental health problems

  Led the organisational, strategic and business planning for a £4 million expansion. Also provided ongoing performance management, governance and mental health awareness training and ran sessions on fund-raising techniques for the organisation.         

• East London and the City Mental Health Trust

  Engaged African and Caribbean men with severe mental health problems in the development of a detailed business plan to create an alternative and sustainable organisation within the ‘Delivering Race Equality’ programme.

• Connexions

  Led team building and strategic planning sessions.

Senior manager and chief executive supervision and coaching

• Supervision and coaching chief executives of National Mind, the Advocate for Mental Health, and executives at Hammersmith and Fulham Mind.

• Coaching and development with recently appointed senior managers in Age Concern Newham and the Heart of Bow.

Policy development

• The Mental Health Foundation and the National Institute for Mental Health Excellence

  Lead researcher on the user-led Strategies for Living Project at the Mental Health Foundation,

  Scoping work on the current “State of the Service User Movement” and “Network models” to inform NIMHE’s future involvement in the development of national structures.

• North-East London Mental Health Trust

  Provided service user input into the Change Network (a strategic group with the brief of “Modernising Mental Health Services in East London: A New Model for Health and Social Care”).

  Developed values-based practices for and trained the organisation workforce in their practical application.

• Healthcare Commission and the Health and Social Care Advisory Service.

  Reviewed mental health services.

• The Modernisation Agency

  Headed the team developing models of recovery plans for zero-rated Trusts.

• East London and the City Mental Health Trust

  Led the multi-disciplinary team setting up the Assertive Outreach Service in Hackney, guiding the strategic development and overseeing research on the effectiveness of the service.

• Health and Social Care Advisory Service

  Advised a team developing guidelines for Primary Care Trusts on commissioning mental health services.

• John Howard Centre Forensic Unit

  Led a multi-disciplinary team of staff and service users in the creation of  formal policies and operational guidelines for the provision of services to female patients and for sexual relationships on wards.

• Department of Health

  With a multi-disciplinary team, reviewed services for women in Rampton Special Hospital and made recommendations for improvements in current practices.

Training in mental health awareness and stress in the workplace in voluntary and statutory sector organisations

• East London and the City NHS Mental Health Trust.

  Trained a service user reference group in confidence building and meetings skills; taught them how to effectively influence strategy, planning, and service delivery.

  Trained all nurses on the Hackney site in the implementation of the Care Programme Approach, focussing on how to involve the service users.

• Core Arts

  Trained staff, trustees, tutors and members in mental health awareness and implemented flexible working throughout the organisation.           

• Welsh Assembly Government

  Trained the National Service User Group members and trustees in governance, mental health awareness, and how to implement an equal opportunities policy.

Inquiries and legal bodies  

•  Mental Health Tribunal Member appointed by the Department of Constitutional Affairs.

• Chair of Independent Panels of Inquiry into serious untoward incidents in South West London Strategic Health Authority and East London and the City Mental Health Trust.